Giới thiệu

COMPENSATION POLICY x5 TIMES

FSCB-Cryoviva always places customer rights and peace of mind first. With a strong protection policy, we commit to compensating up to five times the contract value if stored stem cell samples are:

Damaged during processing, storage, or preservation
Lost due to technical or operational errors
Not meeting quality standards for storage and clinical use

This policy reflects FSCB-Cryoviva’s highest level of responsibility in ensuring the safety and quality of stem cell samples, giving customers complete confidence in choosing our services. It is also one of the most comprehensive compensation commitments in today’s stem cell banking industry.

100% REFUND POLICY

FSCB-Cryoviva guarantees a 100% refund of the contract value if qualified stem cell samples cannot be collected after service registration.

This means that if, for any professional or technical reasons, or in force majeure situations such as emergency medical procedures indicated by physicians, the baby’s cord blood or cord tissue samples cannot be collected or do not meet the required standards for processing and storage, customers will receive a full refund of all payments made under the contract.

This refund policy ensures that customers only pay when samples are successfully stored, providing fairness, transparency, and complete peace of mind for parents choosing FSCB-Cryoviva for their child’s stem cell banking.

Over 18 years of experience with a nationwide stotage network

Part of the multinational RJ Corp Group and a member of Cryoviva Global, established in 2006 with a presence in over 22 countries.
Our storage facilities and laboratories are located in Thailand, India, Singapore, and Vietnam.

Certified to AABB and U.S FDA standards

02 “gold-standard” certifications in stem cell processing from collection and storage to cell culture along with multiple accreditations from other international organizations.

Compliant with Cleanroom Class 100 & 100,000 standards

Equipped with a cell-processing room compliant with Cleanroom Class 100 standards and a storage room meeting Cleanroom Class 10,000 standards. The environment is kept absolutely sterile throughout the entire process, from cell handling to sample storage.

Includes treatment insurance coverage of 2 billion VND

We are committed to supporting your family with a financial protection insurance package, giving parents greater peace of mind should their child require treatment in the future.

Free worldwide shipping

Equipped with IATA-certified transportation systems, we provide free nationwide transport of stem cell samples to any hospital, ensuring timely and safe use when treatment is needed.

Global medical expansion, connecting leading hospitals domestically and internationally

Free consultation with Dr. Toh Keng Kiat – Chief Medical Officer of Cryoviva, with over 50 years of experience in Hematology and Internal Medicine. Collaborating with leading hospitals in Vietnam and internationally.